Terms & Conditions
1. OUR SERVICE
Please see our services page and read about exactly what we provide our clients.
Once the inspection has taken place, your documents are typed up immediately after the inspection. We then perform our quality checks before sending out the reports via email. The reports will be sent to our clients in PDF format. Hard copies are available also If required.
This process takes roughly 48-72 hours. Some reports can be produced sooner for an additional fee.
Our clients then have Ten days from the time they receive the report, to read and agree with the findings. After this
time if we are not informed by email, phone or letter we deem the report as accepted by all parties.
“No changes to the report can be made after this time. If changes are required, an addendum must be created and signed by the landlord and tenant. This document will then be used along with the Inventory to complete the check in/out”.
2. BOOKINGS
Bookings are made via email, phone or our online booking page.
Booking confirmation is sent via email and includes a job reference number which is quoted on the report.
3. PAYMENTS We accept the following payments:
In all cases, an invoice/receipt will be provided.
1. Privacy Policy – We do not share customer details with any 3rd parties.
2. Refund – All refunds will be made within 48 hours of cancellation. Monies will be paid by bank transfer.
4. CANCELLATIONS We understand deals fall through and plans get changed, but we need as much notice as possible when cancellations take place so they we may manage our business well, and provide a high level of service.
When an inspection has been confirmed and booked in, our clients may cancel the booking free of charge up to 24 hours before the inspection date and time.
Cancellations with less than 12 hours – 24 hours will carry a 25% charge of the booking.
Cancellations at the appointment or for reasons below will carry a 50% charge of the booking.
There may be an extra charge if any of the following apply. Please ask for
details.
Please see our services page and read about exactly what we provide our clients.
Once the inspection has taken place, your documents are typed up immediately after the inspection. We then perform our quality checks before sending out the reports via email. The reports will be sent to our clients in PDF format. Hard copies are available also If required.
This process takes roughly 48-72 hours. Some reports can be produced sooner for an additional fee.
Our clients then have Ten days from the time they receive the report, to read and agree with the findings. After this
time if we are not informed by email, phone or letter we deem the report as accepted by all parties.
“No changes to the report can be made after this time. If changes are required, an addendum must be created and signed by the landlord and tenant. This document will then be used along with the Inventory to complete the check in/out”.
2. BOOKINGS
Bookings are made via email, phone or our online booking page.
Booking confirmation is sent via email and includes a job reference number which is quoted on the report.
3. PAYMENTS We accept the following payments:
In all cases, an invoice/receipt will be provided.
- Cash on the day of the inspection (Receipts provided on company headed paper)
- Bank Transfer (Details will be on every invoice)
1. Privacy Policy – We do not share customer details with any 3rd parties.
2. Refund – All refunds will be made within 48 hours of cancellation. Monies will be paid by bank transfer.
4. CANCELLATIONS We understand deals fall through and plans get changed, but we need as much notice as possible when cancellations take place so they we may manage our business well, and provide a high level of service.
When an inspection has been confirmed and booked in, our clients may cancel the booking free of charge up to 24 hours before the inspection date and time.
Cancellations with less than 12 hours – 24 hours will carry a 25% charge of the booking.
Cancellations at the appointment or for reasons below will carry a 50% charge of the booking.
- No access due to tenants/landlords not attending once agreed
- Property not ready for inspection because of decorating, cleaning or tenant not vacated
- Property unsafe for us to enter, (i.e. no gas safety record for the property)
- Keys not working, and no access
- Double booked with another company
There may be an extra charge if any of the following apply. Please ask for
details.
- Extra rooms
For example; a one bed flat should have: -1 bedroom, 1 bathroom, 1 kitchen 1 reception (and a garden).
Extra store rooms such as a second bathroom or a second reception, utility or basement/ cellar may carry
an extra charge. Please ask for details. - Over furnished or heavily stocked properties
We base our prices on the basic furniture and items needed for a tenancy. Beds, Wardrobes, Drawers, Sofas, Dining Tables & Chairs are all expected. But where there are cupboards full of items such as heavily stocked kitchens or numerous items
of bed linen, there may be a charge. Please ask for details. - Travel
We generally cover central, South East and South West London. We may be able to cover areas outside of London but charges will apply. Please ask for details. - Sundays/ Bank Holidays
We are available to cover these days, but there is a small charge added. Please ask for details. - Early /late
Our normal hours of business are Monday – Saturday 9am-6pm. We can start at the earliest 8am, and the latest evening appointment is at 8pm, however, there may be a charge for this service. Please ask for details. - Court fees
We aim to provide the best service possible to our clients. We stand by the accuracy of our reports and when and if required we can attend the Court as a witness to our findings. There is a charge for our time, Please ask for details. - Non Checking Out Inventory documents for check ins/outs
We can do check ins/outs using another companies supporting documents. Our report will follow this report and any additional comments made.
The reports need to be read as one for the inspections to be accurate. If we are required to transfer the supporting document to our report in your format, there may be a charge as our typist will take longer transcribing the report. Please ask for details.